مساعدة
Help
The questions that come up most, with the answer first.
Installing
The page doesn’t open after I start Leyla
Give the first start about a minute: Leyla prepares its database before the page answers. Then check you’re using the machine’s address on your home network with :10001 on the end.
Something else already uses port 10001
Give Leyla another port when you install it, and open that one instead. The guide for your box shows where.
It won’t start after I turned on hardware transcoding
Your box has no graphics Leyla can use (AMD Ryzen Synology models and most ARM boxes don’t). Turn it back off; Leyla converts on the processor instead.
Will it run on a Raspberry Pi 3, or a 32-bit system?
No. Leyla needs a 64-bit machine running a 64-bit system. A Pi 4 or 5 with the 64-bit Raspberry Pi OS works.
How do I back Leyla up?
Under Admin, Server, Backups, choose a folder and a schedule. Each backup holds the database, your plugins and a checksum for every file.
Your library
Leyla can’t see my folders
Leyla sees only the folders you gave it when you installed it, and only if the account it runs as can read them. Add the missing folder the way your box’s guide shows, then pick it in Admin, Library.
Titles have the wrong names, or no posters
Details and posters come from plugins. If you skipped “Where should details come from?”, titles are named from their files: install the TMDB and TVmaze plugins under Admin, Server, Plugins. The server also needs to reach the internet. A single title that’s wrong can be fixed from its own page.
How should I name my files?
However you already do is usually fine. What Leyla recognises fastest: a film as Name (Year), and episodes with S01E02 in the name, in a folder per show.
Can I watch before the first scan finishes?
Yes. Titles appear first, then become playable, then get their posters; a film can play the moment it’s playable.
Watching
A TV is asking for a code
On your phone or computer, open <your Leyla’s address>/link while signed in, and type the code the TV shows. See Signing a TV in.
It works at home but not away from home
The server answers only at home until you choose a way out: under Admin, Server, Remote access, pick your own proxy or tunnel, a forwarded port, or a VPN, and give it the address people use. The same page has a test you can run from your phone on mobile data.
Can I skip intros and credits by themselves?
Yes, per person: under Account, Playback, choose whether intros, recaps and credits are skipped always, never, or with a button, and how long the next-episode countdown runs.
Picture or sound stutters
The screen is probably being sent a converted film. On a box without hardware transcoding, a 4K film that has to be converted can be more than the CPU manages; a screen that plays the file as it is never has that problem. How a film reaches a screen explains what Leyla decides and why.
The free trial
How long is the trial?
A new Leyla starts a five-day trial on its own. Link it to your email during setup, or later under Admin, Licence, and it becomes 60 days. No card, and nothing is charged unless you choose a plan.
What happens when it ends?
Leyla stops adding new files it scans until it has a plan. What’s already in your library stays where it is.